The audiologist responded very quickly, visiting my 86-year-old mother less than 48 hours after I made contact. As she has dementia, clear communication with her is crucial and so we were relieved to have her hearing restored. The home visit was also invaluable, given that Mum is recently out of hospital and her mobility is poor – it was a good price for that, too. When I spoke to him about the appointment, he was very understanding about our need for a confirmed time slot, so that Mum and her carer could be ready for him, (rather than the 3-hour slot originally offered) and phoned on the day to let us know he was running 15 minutes late. which was very helpful. Mum’s carer said the audiologist had ‘a lovely manner’ with Mum, which was so nice to hear. Highly recommended!