“From the moment we met Zoya we were put at ease. It was a totally different experience.”
Having previously attended a local chain of stores for a hearing test, I was left very uncomfortable and disappointed. Zoya didn’t rush the appointment at all and understood what sort of hearing aid fitted my needs.
Read the full letter
Good morning
I just wanted to email in with some feedback following two appointments I have had with Zoya.
Firstly, on calling to discuss an initial assessment with yourselves at Streetly, I found the receptionist very helpful and accommodating to a time available for me to attend. My first impressions from this were good customer service and liaison.
Having previously attended a local chain of stores for a hearing test, I was left very uncomfortable and disappointed — it was not a nice experience at all. I was therefore a little unsure of what to expect from yourselves.
From the moment we met Zoya we were put at ease, everything was explained, test carried out and results shared instantly. It was a totally different experience. Zoya didn’t rush the appointment at all and understood what sort of hearing aid fitted my needs.
Being able to trial a set of hearing aids made a big difference (wasn’t offered by the store previously visited) and helped in the decision making. I didn’t know what to expect from them and this trial allowed me to experience the benefits of them.
Following my week’s trial I returned to see Zoya and confirmed that these were going to be of benefit to me, and as they were in stock I was able to leave the appointment with my new hearing aids — with a follow up appointment in 2 weeks to make any necessary adjustments.
I have no doubt that the after care will continue with the same professionalism.
Thank you to the team for making my visit and experiences so positive.
Kind regardsHelen and Doug Foster
